Frequently Asked Questions
Everything you need to know about shopping with Keoma
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How can I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with all tags attached. Please visit our Returns Portal to start the process.
What payment methods do you accept?
Keoma accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
How do I find my correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. We prioritize organic cotton, recycled fibers, and work exclusively with manufacturers who adhere to fair labor standards.
Can I modify my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.